We take on a limited number of trips each year in order to provide our clients with an elevated, highly personalized planning experience. Our planning fees typically range from $500 to $1,500, depending on the length of the trip, size of the group, and overall complexity of the itinerary.

We operate with complete transparency, and this fee structure allows us to prioritize what’s best for you — without being influenced by margins or commission incentives. It ensures our recommendations are always guided by your needs, not ours.

For air bookings, we charge a standard ticketing fee of $50 per person for domestic flights and $100 per person for international — giving you access to our exceptional air desk, including a 24/7 support line for any unexpected delays or disruptions while traveling.

In light of the significant time and resources invested in trips that were ultimately canceled or postponed during the pandemic, Altura Travel Co. now requires nonrefundable planning fees, as discussed, payable via Stripe.

This planning fee does not replace the requirement to meet trip budget minimums and does not permit the use of our services for hotel bookings made through credit card points, airline miles, or corporate rates.

All hotel reservations must be made through Altura Travel Co.’s preferred supplier network. Bookings through third-party platforms such as AMEX, Chase Travel, Capital One, or similar credit card portals are not permitted.

Planning fees are charged on a per trip, per destination basis and are non-transferable. A new planning fee will be required if you choose to change your destination.

We’re always happy to recommend the perfect hotel based on your preferences — anywhere in the world. For simple hotel bookings, this service is always complimentary. You can receive a tailored proposal with up to three hotel options per destination.

Plus, thanks to our preferred partnerships, you’ll enjoy VIP perks like daily breakfast, $100 hotel credit, flexible check-in/out, and upgrade priority — all subject to availability, always elevated by our personal relationships.

If you would like assistance in planning activities, spa or dining during your stay, you can opt into our planning services at an additional cost or we can loop you in with the concierge.Item description

As a luxury boutique company, we strive to provide the highly personalized, detail-driven service our clients value. We don’t believe in sacrificing quality for volume — it’s simply not our style.

For that reason, we do have a trip minimum. Most of the custom journeys we design begin at $15,000–$20,000, based on two travelers for approximately 14 days. Of course, every destination is different — some may fall below or above that range — but this baseline allows us to deliver the level of hotels, experiences, and service that define the Altura experience.

At Altura, our long-standing relationships with the world’s top hoteliers and travel partners mean you’re treated like a VIP at every stage of your journey. As a preferred partner, our clients receive priority recognition — often ahead of bookings made through credit card programs or online platforms. We regularly connect face-to-face with key players in the industry — many of whom we’re proud to call friends — which allows us to advocate for our clients in a way few others can.

We take the time to truly understand your unique travel style, preferences, and priorities. As a boutique, relationship-driven company, we offer a level of personal attention that simply can't be matched by large agencies or call centers.

And should anything unexpected arise while you're traveling, you’ll have a dedicated advisor just a call or message away — ready to step in and assist at any moment

Should you wish to book flights through the our Air Team, you’ll be supported by one of the best air teams in the business, with expert guidance on the most efficient routes and fares. You’ll have 24/7 access to a dedicated support line in case of delays, cancellations, or last-minute changes. No more waiting on hold with the airline — we handle everything on your behalf, seamlessly and efficiently.

Of course, we can add loyalty numbers so you can continue to accrue your points.

At this time, we’re unable to book flights, hotels, or tours using miles or points. If you’d like to redeem points for airfare, you can still work with us. We actually recommend booking those flights directly to help maximize your budget for the rest of the trip. If you opt into our planning fee services, we often help consult on how to leverage your points for flights. That being said, you must make the booking directly.

We’re always happy to attach your loyalty numbers to eligible bookings whenever possible, so you can continue to earn points and enjoy your membership benefits.

We believe in complete transparency: for every hotel, cruise, or vacation package we book, we are compensated by our trusted travel partners through commission. In order to provide the high-touch service and exclusive benefits our clients expect, it’s essential that we handle these bookings on your behalf.